WhatsApp Privacy Policy
Effective Date: 3 January 2019
At UK CREDIT (S) PTE LTD (“UK Credit”, “we”, “our”, or “us”), protecting your personal information is fundamental to the way we conduct our business. This WhatsApp Privacy Policy explains how personal data shared through our official WhatsApp Business account is collected, used, stored, and protected in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By communicating with us through WhatsApp, you acknowledge that you have read and understood this policy.
1. Personal Information You Provide
Depending on your interaction with us, you may voluntarily provide:
- Your full name
- Mobile telephone number
- WhatsApp messages and enquiries
- Documents or information you choose to share
- Other information necessary to process your request
We collect only information that is reasonably necessary to provide our services and respond to your enquiries.
2. Purpose of Collection
Your personal information may be used to:
- Respond to enquiries
- Provide customer assistance
- Verify your identity where appropriate
- Maintain communication records
- Improve service quality
- Comply with legal and regulatory obligations
We will only use your information for legitimate business purposes or where required or permitted by law.
3. Communicating via WhatsApp
WhatsApp Business is provided as a convenient communication platform. WhatsApp is operated by Meta Platforms, Inc., and your use of the platform is subject to WhatsApp’s own Terms of Service and Privacy Policy.
While reasonable safeguards are in place, internet-based communications cannot be guaranteed to be completely secure. Please avoid sending highly confidential information unless specifically requested through a secure process.
4. Disclosure of Personal Information
Personal information may be disclosed only where required by law, authorised by applicable legislation, or necessary to protect our legal rights. We do not sell, rent, or trade personal information to third parties.
5. Data Retention
Information shared through WhatsApp will be retained only for as long as reasonably necessary to satisfy operational, legal, regulatory, or business requirements. Records that are no longer required will be securely deleted or disposed of.
6. Protection of Personal Data
Appropriate administrative, organisational, and technical safeguards are maintained to protect personal information against unauthorised access, misuse, disclosure, alteration, or loss.
7. Your Rights Under PDPA
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate or incomplete personal information
- Withdraw consent where applicable
Requests relating to your personal data may be submitted using the contact details below.
8. Contact
For enquiries regarding this WhatsApp Privacy Policy or your personal data, please contact:
UK CREDIT (S) PTE LTD
205 Bedok North Street 1, #01-377, Singapore 460205
[email protected]
+65 6448 7448
9. Policy Revisions
This policy may be updated from time to time to reflect changes in our business practices or legal obligations. The latest published version will supersede all previous versions.
